Privacy policy
PRIVACY POLICY
Last updated: April 2026
At Kittelo, we are committed to protecting your personal data and your right to privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at www.kittelo.com and make a purchase from us.
1. Information We Collect
When you visit or make a purchase from Kittelo, we may collect the following information:
- Name, email address, and contact details
- Billing and shipping address
- Payment information (processed securely — we do not store card details)
- Order history and purchase details
- Device information, IP address, and browser type
- Cookies and browsing behaviour on our website
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Send order confirmations and shipping updates
- Respond to your questions and customer support requests
- Send marketing emails (only if you have opted in)
- Improve our website and customer experience
- Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We may share your information with trusted third parties only where necessary:
- Shipping suppliers — to fulfil and deliver your order
- Payment processors — to securely process your payment (e.g. Shopify Payments, PayPal)
- Email marketing platforms — such as Klaviyo, only if you have opted in
- Legal authorities — if required by law
4. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. Cookies are small text files stored on your device. You can choose to disable cookies in your browser settings, however this may affect the functionality of our website.
We use the following types of cookies:
- Essential cookies — required for the website to function
- Analytics cookies — to understand how visitors use our site
- Marketing cookies — to show you relevant advertisements
5. Your Rights (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), you have the following rights:
- The right to access your personal data
- The right to correct inaccurate data
- The right to request deletion of your data
- The right to object to or restrict processing of your data
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at support@kittelo.com. We will respond within 30 days.
6. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order data is typically retained for up to 7 years for tax and legal compliance purposes.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website uses SSL encryption (https) to ensure secure transmission of data.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.
9. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. Your continued use of our website constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: support@kittelo.com Website: www.kittelo.com
Kittelo is committed to handling your data responsibly and in full compliance with the UK GDPR and the Data Protection Act 2018.